When the customer is wrong
Michelle van Schouwen offers advice on how to handle bad customer behavior, which has increased dramatically during the pandemic.
Articles from September 2021
First impressions: The importance of responding effectively to incoming calls and emails
Mark G. Auerbach discusses the importance of responding effectively and promptly to incoming calls and emails from customers or clients.
Conflict management: How to effectively mediate
Reggie Moore offers advice on how to resolve workplace conflicts.
Designing a smoother supply chain process
Henry Brown offers ideas on how to make your small business supply chain run more efficiently.
The key types of software that will increase productivity in your small business
Henry Brown identifies the key types of software that will help your small business be more productive.
How to improve your customers’ website experience
Henry Brown offers advice on how to improve your website to make it more attractive to customers and easier to use.
How small businesses can perfect their product design
Sheryl Wright offers tips on how to improve your company’s new product design process.
5 great ways to design your brick and mortar store
Tracie Johnson offers tips on how to make sure your store interior is attractive and works to attract customers.
Services to hire once your small business starts taking off
Emma Sturgis offers advice on what services small business owners should outsource once their companies get off the ground.
Follow Me!
Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
Learn More