7 reasons your small biz may need an answering service

Image by mohamed Hassan from Pixabay

By Samantha Higgins

How many calls does your business office receive on an average day? If you are like most small businesses, the answer is quite a few. How well do you parse through these calls to get to the important ones? Handling your phone calls may require the aid of an expert answering service. Here are the top 7 reasons why.

#1. You need to save time and money

The obvious main reason to hire a virtual receptionist in Florida if you are a small business in Florida is to save time and money. As always, these are precious resources that you are bound to find in very short supply. The best way for you to ration them out in the correct manner will be to limit the amount of work you and your employees need to do. This is the main reason to outsource your call services.

To put it simply, you are currently running an office filled with people who have better things to do than sit and answer the phone all day. Your best bet in a case like this is to give the job to someone who will be happy to do it. It lets you get back to your work and makes sure calls are handled the right way.

#2. You won’t need to hire a receptionist

One of the very best reasons to outsource your calls to a third-party service will be to save money on hiring a receptionist. Now that you are an outside party taking care of your calls, you can look forward to getting only the most crucial ones. The rest will be handled by the service with no need to worry about them.

#3. You only get the most important calls

As noted above, you will only have to deal with the most pressing calls. These are the crucial ones that demand your full energy and attention. The rest can be handled by a third-party service. You can give them a full menu of info that will include all of your FAQs. This is enough for 90 percent of your callers.

#4. You don’t want to miss a sales call

There may be a wide variety of sales calls that you need to get on behalf of your business. If this is the case, you need to have an expert-level modern telephone answering service in place to receive them. Depending on what sector of the industry you are in, these sales calls may very well prove to be the lifeblood of your business.

#5. Get important calls while you are closed

You can’t be on call 24 hours a day. You have to sleep sometime. This is why it will be crucial to have an answering service that can field calls even when you are closed. They can take the call, get all of the vital info on your behalf, and then notify you later. This will help you ensure you don’t miss anything.

#6. Call services can help manage your schedule

You may have trouble managing your calendar all on your own. This is one of the very best things that a third-party call service can handle on your behalf. You can let the service make your schedule and then remind you of all of the events that are upcoming. This will keep you up to speed.

#7. Call services make your business look bigger

One of the best reasons to use a third-party call service is to make your small business look and feel like a large one. The person calling you will have the idea in their head that you must be a big and busy company if you need to do this. This gives them a much more positive impression when they deal with you.

It’s time to answer the ultimate call

The call of success should be ringing in your ears. This is one call that you should never be too busy to take. It will be up to you to do all in your power to make sure that your phone calls are handled in the right way. Making use of an expert modern answer service is the key to ensuring success in this area.


Samantha Higgins is a professional writer with a passion for research, observation, and innovation. She is nurturing a growing family of twin boys in Portland, Oregonl, with her husband. She loves kayaking and reading creative non-fiction.

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