Posts belonging to Category Client relations

How to improve the customer experience in your small business

Henry Brown advises small business owners on how to improve the customer experience and thereby increase customer loyalty.

Customer service: Handling complaints well is important

Mark G. Auerbach offers important advice on how to handle customer complaints and why it matters.

5 tips to keep the office clean throughout the year

Dixie Somers offers five important ways to clean and organize your office so it makes a good impression and leads to increased productivity.

Why some small businesses fail in negotiating with customers

Henry Brown offers tips on how to improve your ability to negotiate with customers.

Understanding consumer rights laws helps protect your retail business

James Daniels offers advice to small business owners about consumer rights laws and how they impact a small business.

Three ways to evaluate if you have the bandwidth for more clients

Anica Oaks offers advice on how to decide whether to take on a new client.

Making good first impressions is key to small business success

Mark G. Auerbach offers important tips on how to make a great first impression when meeting potential new customers for your small business.

Price negotiation during inflationary times

Michelle van Schouwen offers advice on how to negotiate prices with customers and vendors during an inflationary period.

Smart tips for building social capital as a solopreneur

Henry Brown offers tips on how to build a strong, influential network of contacts who will help you grow your business.

How to keep your company professional: Tips for small business owners

Henry Brown offers tips on how to make sure your small business offers a professional appearance.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover