Posts belonging to Category Client relations

Customer check-in is critical right now

Michelle van Schouwen offers advice on how to reach out to customers now to maintain strong relationships during the pandemic.

4 steps to regaining customer trust after losing it

Henry Brown writes about what to do when a mistake happens and you risk losing a customer’s trust.

4 ways to automate customer relations in 2021

Stephanie Caroline Snyder offers advice on four ways to automated your customer relations for greater efficiency and to improve customer service.

How to improve and protect the reputation of your small business

Henry Brown offers tips on how to manage the reputation of your small business.

Improving consumer confidence in small businesses (infographic)

Michaela Wong offers advice on how to build customer trust in your small business.

Nurturing connections for your small business in challenging times

Michelle van Schouwen offers advice on how to maintain good relationships with customers, employees and stakeholders during the pandemic.

Your staff is part of your public relations effort

Mark G. Auerbach talks about how to ensure your employees are serving as good company ambassadors in their customer and community interactions.

Is the customer always right? Let’s explore

Henry Brown discusses whether the age-old advice that the customer is always right still applies.

Year-end marketing in a “not business as usual year”

Mark G. Auerbach offers sage advice for small business owners, nonprofits and solopreneurs on how to handle year-end marketing in this most unusual year of 2020.

4 steps every company should take to stay relevant in their marketing

Meghan Belnap writes about four things your small business can do to make sure your marketing is always on target and working effectively.

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