Using listening skills to keep customers satisfied (infographic)
Ray Alonzo offers advice on how to develop listening skills that will help your customer relations efforts in your small business.
Posts belonging to Category Client relations
Follow the money: How to collect delinquent payments when you’re a busy entrepreneur
Anita Ginsburg offers advice on how to collect payment from delinquent clients.
6 tips to build and keep customer trust (Infographic)
Chi Whitley offers advice on how to build customer trust and provides an informative infographic on the topic.
First impressions: The importance of responding effectively to incoming calls and emails
Mark G. Auerbach discusses the importance of responding effectively and promptly to incoming calls and emails from customers or clients.
Steps to protect your small business
James Daniels outlines the key steps you need to take to protect your small business.
Ways to build a strong connection with your customers
James Daniels offers ideas on how you can build customer loyalty for your small business.
Should your company take a stand? Conventional wisdom vs. reality in 2021
Michelle van Schouwen discusses whether it’s advisable for small business owners to take a stand on social and political issues and how to do so smartly.
Why excellent customer service is an integral part of your small business success
Henry Brown writes about the importance of customer service and points to three ways you can improve it in your small business.
Getting paid as a freelancer
Henry Brown offers tips on how to make sure you get paid if you’re working as a freelancer.
How to handle the legal side of your small business venture
Anita Ginsburg discusses the decisions you need to make regarding the legal structure and other legal matters of your new small business.
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