First impressions: The importance of responding effectively to incoming calls and emails
Mark G. Auerbach discusses the importance of responding effectively and promptly to incoming calls and emails from customers or clients.
Posts belonging to Category Client relations
Steps to protect your small business
James Daniels outlines the key steps you need to take to protect your small business.
Ways to build a strong connection with your customers
James Daniels offers ideas on how you can build customer loyalty for your small business.
Should your company take a stand? Conventional wisdom vs. reality in 2021
Michelle van Schouwen discusses whether it’s advisable for small business owners to take a stand on social and political issues and how to do so smartly.
Why excellent customer service is an integral part of your small business success
Henry Brown writes about the importance of customer service and points to three ways you can improve it in your small business.
Getting paid as a freelancer
Henry Brown offers tips on how to make sure you get paid if you’re working as a freelancer.
How to handle the legal side of your small business venture
Anita Ginsburg discusses the decisions you need to make regarding the legal structure and other legal matters of your new small business.
Competing with big players: Customer retention tips for small tech businesses
Ashely Wilson suggests ways that tech companies can improve customer retention.
Planning a graceful exit from your small business
Mark Auerbach writes about a colleague who faces the task of closing his business after receiving a terminal diagnosis. What do you need to put in place is this happens to you?
How to create a better connection with your customers
Henry Brown suggests ways small business owners can create stronger relationships with their customers.
Follow Me!
Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written a new guide that will help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
Learn More