How to improve the customer experience in your small business
Henry Brown advises small business owners on how to improve the customer experience and thereby increase customer loyalty.
Posts belonging to Category Client relations
Customer service: Handling complaints well is important
Mark G. Auerbach offers important advice on how to handle customer complaints and why it matters.
5 tips to keep the office clean throughout the year
Dixie Somers offers five important ways to clean and organize your office so it makes a good impression and leads to increased productivity.
Why some small businesses fail in negotiating with customers
Henry Brown offers tips on how to improve your ability to negotiate with customers.
Understanding consumer rights laws helps protect your retail business
James Daniels offers advice to small business owners about consumer rights laws and how they impact a small business.
Three ways to evaluate if you have the bandwidth for more clients
Anica Oaks offers advice on how to decide whether to take on a new client.
Making good first impressions is key to small business success
Mark G. Auerbach offers important tips on how to make a great first impression when meeting potential new customers for your small business.
Price negotiation during inflationary times
Michelle van Schouwen offers advice on how to negotiate prices with customers and vendors during an inflationary period.
Smart tips for building social capital as a solopreneur
Henry Brown offers tips on how to build a strong, influential network of contacts who will help you grow your business.
How to keep your company professional: Tips for small business owners
Henry Brown offers tips on how to make sure your small business offers a professional appearance.
Follow Me!
Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
Learn More