Posts belonging to Category Client relations

Is the customer always right? Let’s explore

Henry Brown discusses whether the age-old advice that the customer is always right still applies.

Year-end marketing in a “not business as usual year”

Mark G. Auerbach offers sage advice for small business owners, nonprofits and solopreneurs on how to handle year-end marketing in this most unusual year of 2020.

4 steps every company should take to stay relevant in their marketing

Meghan Belnap writes about four things your small business can do to make sure your marketing is always on target and working effectively.

What sneaky pitfalls are ruining your customers’ experience?

Katie Tejada suggests ways to improve the customer experience of your small business.

Marketing tips for small business owners

Amy Sloane recommends small business marketing strategies that are proven to work.

Stay in touch with your base as the pandemic continues

Mark Auerbach suggests strategies for keeping in touch with your customer base as the pandemic continues.

Revamping business offerings for an unprecedented market

Michelle van Schouwen suggests questions small business owners need to consider as the pandemic causes lasting market changes.

How to improve the efficiency of your business operations

Regina Thomas suggests five ways to improve the efficiency of your small business.

You should always get paid for the work you do. No exceptions

Henry Brown offers advice about how to make sure your clients pay on time.

Why your small business needs a SaaS CRM solution

Michael Deane explains how SaaS CRM can support the success of your small business.

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Self-Employment Survival Guide book cover