Extra credit! Why you need good credit management
Here are thinks to consider before offering financing options to the customers of your small business.
Posts belonging to Category Client relations
Appearance matters in all aspects of your small business
Blogger Henry Brown writes about all the aspects of your small business that must look professional to clients and customers.
Earn the loyalty of your very busiest clients
Blogger Michelle van Schouwen writes about ways to provide responsive service to your very busiest clients.
Customers are your lifeblood; make them feel like it
Blogger Henry Brown writes about the importance of building a good customer experience and gives tips on how to do that.
Another reason start-ups fail: Waiting for the phone to ring
No matter how great your new product or service is, a start-up can’t just sit back and expect the phone to ring. A strong sales effort is a must, writes blogger Michelle van Schouwen.
Why your mailing list is still crucial for small business success
Guest blogger Henry Brown reminds us that having a strong customer mailing list still has value when it comes to promoting your small business.
How to lose a customer by not really trying
Small business blogger Jeanne Yocum shares a story that illustrates the high cost of ignoring existing customers while you go after new business.
Business ethics for a less-than-ethical world
Michelle van Schouwen writes about how to maintain good business ethics in a world that seems increasingly filled with unethical people and practices.
Doing business online has benefits, but so do face-to-face meetings
Guest poster Per Wickstrom talks about the benefits that come from meeting clients and others in-person rather than relying only on Internet communications.
Small business summer refresher: Get out of town, but stay in touch
Blogger Mark Auerbach reminds us of the things we need to do before taking a break from our small businesses this summer.
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