Posts belonging to Category Client relations

Making good first impressions is key to small business success

Mark G. Auerbach offers important tips on how to make a great first impression when meeting potential new customers for your small business.

Price negotiation during inflationary times

Michelle van Schouwen offers advice on how to negotiate prices with customers and vendors during an inflationary period.

Smart tips for building social capital as a solopreneur

Henry Brown offers tips on how to build a strong, influential network of contacts who will help you grow your business.

How to keep your company professional: Tips for small business owners

Henry Brown offers tips on how to make sure your small business offers a professional appearance.

Why phone calls are still important in the business world

Rebecca Stuart explains why phone calls are still important when you’re running a small business.

How to get constructive customer feedback

Henry Brown offers advice on how to get customer feedback that will be useful to your small business.

Using listening skills to keep customers satisfied (infographic)

Ray Alonzo offers advice on how to develop listening skills that will help your customer relations efforts in your small business.

Follow the money: How to collect delinquent payments when you’re a busy entrepreneur

Anita Ginsburg offers advice on how to collect payment from delinquent clients.

6 tips to build and keep customer trust (Infographic)

Chi Whitley offers advice on how to build customer trust and provides an informative infographic on the topic.

First impressions: The importance of responding effectively to incoming calls and emails

Mark G. Auerbach discusses the importance of responding effectively and promptly to incoming calls and emails from customers or clients.

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Self-Employment Survival Guide book cover