Common office mishaps and how you can avoid them
Henry Brown writes about three common office problems and how you can avoid them in the first place.
Posts belonging to Category Client relations
4 small touches that tell your customers you care
Lizzie Weakley offers tips on small changes you can make to keep customers happy and coming back to your small business.
Down but not out: Figuring out why your small business is struggling
Henry Brown discusses areas to look at if your small business is struggling.
The best solutions for handling customer complaints
Dee Hawkins offers advice on how to resolve customer complaints in your small business.
Away from the keyboard: Keeping in touch when you’re not around
Mark Auerbach offers advice on communicating with clients and customers when you’re out of your office, whether for short or long periods.
Getting customer hospitality right, both in person and online
Henry Brown discusses four simple things you can do to make customers feel welcome in your small business.
When small businesses should use a collection agency
By Luke McCann One of the most challenging tasks someone can ever under take is not starting a small business but running a successful small business. Being an entrepreneur requires an individual to take on many different challenges such as marketing, payroll, and management. Many small businesses fail due to customers not paying on time […]
How to make customer satisfaction surveys work for your small business (infographic)
This infographic will help you put together an effective customer satisfaction survey for your small business.
Theory & practice: The best ways to look after sensitive data
Henry Brown discusses what you need to do to maintain data security in your small business.
Renovate your small business space: Purpose, positive outcomes and planning
Henry Brown writes about why you should consider renovating your small business space and how to go about it.
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Learn How to Succeed at Self-Employment
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