Posts belonging to Category Customer service

How to give your small business the “big box store” treatment

Brooke Chaplan offers ideas on how to grow your small business by focusing on factors that are key to growth.

How to improve the customer experience in your small business

Henry Brown advises small business owners on how to improve the customer experience and thereby increase customer loyalty.

Customer service: Handling complaints well is important

Mark G. Auerbach offers important advice on how to handle customer complaints and why it matters.

Storing products for your online business

Henry Brown offers tips if you’re planning to store products at home for your new online business.

3 ecommerce tips to increase your sales

Henry Brown offers three ideas that can help a small business increase online sales.

5 customer-friendly additions you can make to your small business

Lizzie Weakley offers ideas on how to make your small business more attractive to customers.

Relocating your business? Don’t forget these 5 things

Dixie Somers offers advice to small business owners who are considering moving to a new location.

First impressions matter

Mark G. Auerbach discusses the importance of making a good first impression on potential and returning customers.

Overcoming the challenges of B2B companies

Henry Brown discusses how to overcome common challenges that B2B companies face.

Building a unique business identity: 6 things that can turn the tide

Henry Brown offers ideas on how to build a strong company image for your small business.

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Self-Employment Survival Guide book cover