4 customer service facts you should keep in mind to generate more revenue
Jasmine Williams writes about four key ways you can improve the customer service your small business provides.
Posts belonging to Category Customer service
How to make customer satisfaction surveys work for your small business (infographic)
This infographic will help you put together an effective customer satisfaction survey for your small business.
How retail businesses can go the extra mile
Henry Brown discusses what retail shop owners can do to compete better with online shopping.
5 ways to generate repeat business in 2019
Michelle Deery explains ways you can encourage repeat business for your e-commerce site.
Should your small business website site invest in life chat this year?
Lexie Lu discusses the pros and cons of adding live chat to your small business website.
3 things that could besmirch your business’ reputation (and how to guard against them)
Henry Brown points to three areas where mistakes can seriously damage your small business’ standing among customers.
The things every small business should automate
Henry Brown discusses areas of your small business that could benefit from being automated.
The tricky part: Deciding how you’ll solve customers’ post-sale problems
Michelle Deery provides excellent advice on how to respond when a customer of your small business has a problem after the sale.
Does your small business have a disaster recovery plan?
Every small business needs to have a business continuity and disaster recovery plan. Here are some tips on what that involves.
Use these strategies to retain more customers
Henry Brown writes about the importance of retaining existing customers and offers ways to do just that.
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