Posts belonging to Category Customer service

5 easy content strategies to optimize your store’s conversion rates

Paul Matthews discusses strategies that will help you increase online sales.

5 opportunities you shouldn’t ignore in your small business

Are you taking advantage of these 5 opportunities for growing your small business?

How to trash your brand and alienate customers

Henry Brown discusses mistakes that can quickly devalue your small business brand.

Biggest challenges facing business today

Henry Brown discusses three major trends that small business owners must keep abreast of.

11 difficult customer types and how to handle them (Infographic)

This infographic identifies 11 types of difficult customers and offers ideas on how to turn them into loyal customers for your small business.

How to get the clients you want most

Michelle van Schouwen gives sage advice on how to find and keep the best type of client for your small business or solo practice.

Don’t get too personal: Tips for collecting customer data

Henry Brown writes about the need for small businesses to have a data protection policy and to have good data protection practices in place.

Improving profitability from your store floor

Henry Brown suggests ways you can make your small retail operation more attractive to customers and passersby.

How to make free shipping profitable for your small business (infographic)

This infographic shows how small businesses can use free shipping to win customers.

Selling your product via Amazon (infographic)

This infographic is your guide to selling your products on Amazon.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover