Don’t get too personal: Tips for collecting customer data
Henry Brown writes about the need for small businesses to have a data protection policy and to have good data protection practices in place.
Posts belonging to Category Customer service
Improving profitability from your store floor
Henry Brown suggests ways you can make your small retail operation more attractive to customers and passersby.
How to make free shipping profitable for your small business (infographic)
This infographic shows how small businesses can use free shipping to win customers.
Selling your product via Amazon (infographic)
This infographic is your guide to selling your products on Amazon.
Affordable HR tools for small business
Emma Miller suggests technology to help you handle the HR functions of your small business.
Size matters not: The virtues of keeping your small business small
Henry Brown discusses the benefits of keeping your small business small.
Small business success #40: Michael W. Zaskey of Zasco Productions
Mark Auerbach profiles Michael Zaskey, founder and owner of Zasco Productions, a successful event management firm in Western MA.
Why customer service always come first
Henry Brown suggests three ways to assure that your customers are always happy.
When to outsource fulfillment for your growing business
Augustin Kennady explains when it is time to consider outsourcing fulfillment as your small business grows.
6 ways technology is changing how you do business
Guest poster Lisa McNair points to six ways small businesses can use technology to improve efficiency and increase productivity…and profits.
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Learn How to Succeed at Self-Employment
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