Posts belonging to Category Customer service

Lifelong tips to increase your customer retention rate

Guest poster Monica Mihu writes about the importance of retaining good customers and gives tips on how to do this.

The key to business success? Develop a USP

Henry Brown explains what a unique selling proposition is and why your small business needs one.

Make your next marketing promotion a big success

Blogger Henry Brown suggests ways you can make sure your next marketing promotion pulls in customers and boosts sales.

The 5 stages of gaining a new and loyal customer

Blogger Henry Brown writes about the five stages customers go through as they decide whether to patronize your small business.

Extra credit! Why you need good credit management

Here are thinks to consider before offering financing options to the customers of your small business.

Positive actions to promote gender equality in your business

As blogger Henry Brown reports, there are many ways in which you can promote gender equality in your small business.

Reinventing yourself and your small business

Mark Auerbach provides important tips on how to reinvent yourself and your small business, something we all need to consider from time to time to stay current with the market and with our own changing interests.

Customers are your lifeblood; make them feel like it

Blogger Henry Brown writes about the importance of building a good customer experience and gives tips on how to do that.

5 tactics to cut your small business supply chain costs

Blogger Henry Brown advises small business owners to pay close attention to supply chain costs that can eat into your bottom line.

How to lose a customer by not really trying

Small business blogger Jeanne Yocum shares a story that illustrates the high cost of ignoring existing customers while you go after new business.

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Self-Employment Survival Guide book cover