Posts belonging to Category Customer service

Perfecting your video conferencing etiquette

Technology advances allow even small businesses to benefits from video conferencing. Make sure you’re at your best with these etiquette tips.

Business ethics for a less-than-ethical world

Michelle van Schouwen writes about how to maintain good business ethics in a world that seems increasingly filled with unethical people and practices.

4 telltale signs your small business isn’t working

Guest poster Harry Brown writes about four common signs that a small businesses is in trouble and what you can do about them.

Customer loyalty: 8 ways to build long-lasting relationships with your small business customers

Getting new customers is good but retaining existing customers is equally important. Here are 8 ways to do that, suggests guest poster Apple Pineda.

10 steps to make your small business more productive

Guest poster Henry Brown discusses 10 ways to increase the productivity – and profits – of your small business.

How to sell your small business products in 4 simple steps

Guest poster Henry Brown writes about four critical things small businesses must do to get customers to try their products.

Prepare your small business for long-term growth

Guest poster Chloe Taylor offers advice on how to build your small business for long-term growth.

How to accommodate customer tech in your small business

Guest poster Sean Roberts writes about three consumer technologies that small business owners can respond to and use to benefit their businesses.

Tech trends of interest to small business owners in 2016

Small business blogger Jeanne Yocum points to technology trends that small business owners should stay on top of in 2016.

Small business success #29: Brett Snyder, owner, Cranky Flier & Cranky Concierge

Blogger Matt Auerbach reports that Brett Snyder saw a need for insider advice for air travelers and came up with two ways to fill that need, resulting in small business success.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover