Sun Tzu and small business
Guest poster Bryan Clayton writes that small business owners can gain a competitive advantage by following the ancient wisdom of Sun Tzu.
Posts belonging to Category Customer service
Systematic delightfulness: define and deliver a great customer experience
Blogger Karen Utgoff writes that just saying you want to provide outstanding customer service isn’t enough; you have to have systems in place to support that goal.
The challenges of moving a small business: Getting connected
Blogger Jeanne Yocum writes about the importance of doing advance research about such details as phone service before moving your small business.
Are you empowering employees to do right by your customers?
Blogger Jeanne Yocum asks if your customer service policies and procedures and your overall culture are creating great employees or abysmal ones.
Appalling, all right, or amazing…What is the customer experience at your small business?
Blogger Karen Utgoff offers tips on how to make sure you are offering customers a truly exceptional experience when they interact with your small business.
Word of mouth: Your strongest marketing tool
Word of mouth can help build your small business. Blogger Jeanne Yocum provides tips on how to generate positive offline and online buzz from your customers.
Good small business reads #29: Focused on growing your small business
http://www.inc.com/jeff-haden/10-things-extraordinary-people-say-every-day.html
Is your company’s growth diet well balanced? Five ways every small business needs to grow
Blogger Karen Utgoff provides five ingredients of a good recipe for small business growth.
Learning to delegate is the key to small business productivity and growth
Blogger Jeanne Yocum writes about why it’s essential for small business owners to learn to delegate authority to their employees.
Good small business reads #27: Customer service tips, how to upsell and a great SBA resource
The January issue of Good Small Business Reads covers customer service, upselling and an assessment tool from the SBA to help you decide if you’re ready to start a small business.
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