Posts belonging to Category Customer service

Little things that can improve the customer experience in your small business

Blogger Karen Utgoff offers advice on small low cost/no cost actions you can take to improve the customer experience in your small business.

3 tips for retaining customers after relocating your small business

If you’re moving your small business, it’s important to think about how you’re going to retain your current customers. Here are three tips on how to do so.

Small Business Saturday survey reveals great expectations

An inaugural survey of small business owners’ attitudes about and plans for Small Business Saturday has just been released. Read on to find out what they’re thinking here.

The season is here (almost) to choose holiday gifts for clients & others

Blogger Mark Auerbach provides valuable advice about giving holiday gifts to clients, vendors and colleagues.

6 suggestions to help small businesses deal with consumer complaints

Handling customer complaints appropriately is a critical part of small business success. Here are six tips to help you do a good job in this important area.

Are you ignoring an ache in your small business?

Are you ignoring a problem in your business in the hope that it will fix itself? Blogger Jeanne Yocum tells you why you shouldn’t ignore the pain.

How important is customer satisfaction in your small business?

Blogger Laurie Breitner shares five tips on how small businesses can make sure their customer service produces customer satisfaction.

Negotiating the rapids on the self-employment river part 1: Contingency planning

Guest poster Mark Auerbach writes about the importance of self-employed people having a Plan B in place before emergencies occur so customer services is uninterrupted.

Want to create value in your small business? Here are a few tips

Blogger Laurie Breiter provides ideas on how to create value before, during and after the sale that will keep customers coming back to your small business.

Small Business Success Q&A #19: Martinelli Discenza Investment Counsel

In Small Business Success Q&A #19, Gary Martinelli shares the key to the success of his investment counseling firm.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover