Posts belonging to Category Karen Utgoff

Your marketing and sales: New and improved for 2014

Blogger Karen Utgoff offers ideas on how to polish up your small business marketing for the coming year.

Minimize the surprise: Five questions that can help small business owners anticipate the unexpected

Blogger Karen Utgoff warns small business owners against the tendency to stay with tried and true routines without considering changes that are rapidly coming down the pike that could alter the well-being of your business.

Using narrative and place to nurture small business culture

Blogger Karen Utgoff writes about the power of using narrative and place to build and reinforce the culture of your small business.

Small Business Success Q&A #20: Gazebo

Blogger Karen Utgoff interviews Judith Fine, owner of a small specialty retail shop in Northampton, Massachusetts, to find the secrets of her success in holding on in a rapidly morphing retail sector.

Systematic delightfulness: define and deliver a great customer experience

Blogger Karen Utgoff writes that just saying you want to provide outstanding customer service isn’t enough; you have to have systems in place to support that goal.

Appalling, all right, or amazing…What is the customer experience at your small business?

Blogger Karen Utgoff offers tips on how to make sure you are offering customers a truly exceptional experience when they interact with your small business.

Four tips for putting your business plan to work for your small business

Blogger Karen Utgoff explains how you can turn your business plan into a highly effective management tool to support the growth of your small business.

In this age of Big Data, don’t let your small business data go to waste

Blogger Karen Utgoff advises small businesses owners on the emerging trend of Big Data and the value that can be gained from mining your small business for data that will help improve decision making.

Is your company’s growth diet well balanced? Five ways every small business needs to grow

Blogger Karen Utgoff provides five ingredients of a good recipe for small business growth.

7 proven practices to make meetings more effective plus out-of-the-conference-room approaches to try

Blogger Karen Utgoff provides a ton of good ideas about how to make the meetings at your small business more productive.

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