A few weeks ago, we ran a post titled “So someone is insulting your business online.” This prompted websitebuilder.org to offer the infographic below that provides further insights on the increasingly important topic of how online user reviews affect various categories of businesses. This additional information on how consumers use reviews and the various aspects of your business that can be affected, including recruiting, is very useful to know and will help you understand the importance of responding effectively and promptly to negative reviews.