Small Business Success Q&A #10: Confluent Forms & The RFP Database

Worst business advice you’ve ever been given? That the customer is always right. The customer is NOT always right, and if you treat them as if they’re always right, you’re not doing your business or their business justice.
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My philosophy of business success: Treat clients as you do your friends

I developed the business philosophy of treating clients the way I treat my best friends. Here’s how to put this philosophy in action:
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Small Business Success Q&A #9: Massachusetts 4 Sale By Owner

Massachusetts 4 Sale By Owner is a regional advertising and marketing service dedicated to expanding the use of alternative real estate services.
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Employee performance: Do the incentives you provide produce the behavior you want?

What are your employees incentivized to do? Do those incentives match your business mission and your strategic goals? If companies like FedEx and Xerox can make mistakes in this key area, which Munger refers to as under-recognition of the power of incentives, perhaps you are too.
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Small Business Success Q&A #8: FrugalMarketing.com

I first met Shel Horowitz through the National Writers Union, where I saw him present at the writers conference the NWU used to sponsor here in Western MA. (That annual event, Write Angles, still continues but with a different sponsor. Check it out at www.writeanglesconference.com. They always have a great line-up of speakers to interest […]
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Firing clients: Knowing when it’s time to say goodbye

Sometimes you have to fire a client. Here are tips on how to know when that time has come.
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Small Business Success Q&A #7: Gravity Switch

Gravity Switch is a highly respected firm that has established a name for itself in the world of Web design and interactive technology. Known for producing high-end, custom Web and CD-ROM solutions, they work with local and national companies, educational institutions and non-profits.
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Good reads: Issue #2 – The power of social media

One thing I really like about Twitter is that I come across links to thought-provoking or helping business articles I would not have found otherwise.
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Small Business Success Q&A #6: Reva Reck Consulting

Here’s Reva Reck’s Small Business Success Q&A. I especially find the advice on listening to clients valuable. Don’t we all experience businesses almost daily who fail to hear what their customers are really saying?
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Let a ghostwriter put spirit into your business message

Everybody knows that many famous executives have behind-the-scenes help from ghostwriters when they write books on how they succeeded in business, give lucrative keynote speeches, or submit opinion pieces to The Wall Street Journal. What many people don’t realize is that lots of not-so-famous executives and professionals also rely on ghostwriters to help them spread their business messages.
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The Self-Employment Survival Guide can help you succeed. Learn all about it here.

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