Blogger Karen Utgoff interviews Judith Fine, owner of a small specialty retail shop in Northampton, Massachusetts, to find the secrets of her success in holding on in a rapidly morphing retail sector.
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Small Business Success Q&A #20: Gazebo
Viva les independents! Survey shows ranks of independent workers continues to grow
Blogger Jeanne Yocum reports on a new survey that shows more Americans are working independently, a trend that is reshaping the workforce and work life in America.
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Customer service: Seven helpful lessons for when your customer is the media
Blogger Mark Auberbach provides tips on how to win over the media with good customer service.
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Having matching cultures is critical when choosing strategic partners
Blogger Jeanne Yocum writes about the importance of doing due diligence on the culture of a small business or solopreneur when you're thinking of partnering.
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Sun Tzu and small business
Guest poster Bryan Clayton writes that small business owners can gain a competitive advantage by following the ancient wisdom of Sun Tzu.
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Systematic delightfulness: define and deliver a great customer experience
Blogger Karen Utgoff writes that just saying you want to provide outstanding customer service isn't enough; you have to have systems in place to support that goal.
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The challenges of moving a small business: Getting connected
Blogger Jeanne Yocum writes about the importance of doing advance research about such details as phone service before moving your small business.
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Are you empowering employees to do right by your customers?
Blogger Jeanne Yocum asks if your customer service policies and procedures and your overall culture are creating great employees or abysmal ones.
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Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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