Do you deliver happiness? Learn how to make customers and employees happy from the CEO of Zappos

After seeing Tony Hsieh, CEO of Zappos, talk about his book, Delivering Happiness: A Path to Profits, Passion and Purpose, on “The Colbert Report” earlier this month, I’m going to suggest you head on over to Amazon.com and hit the “Buy now with 1-Click” button.
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Good small business reads #13: Better collaboration, the art of persuasion and why bigger isn’t always better

For the August good small business reads edition, I return again to wisdom from Virgin Atlantic’s Richard Branson, one of my favorite CEOs
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Communicating significant change to employees in your small business

Here are three rules to follow when communicating big change to employees of your small business.
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Six rules for elevator speeches that will help you get to the top

Karen Utgoff provides six rules for developing a great elevator speech.
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Brainstorming ground rules: How to get better ideas from your team

Here are brainstorming ground rules that will significantly improve your team’s ability to generate solid ideas.
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Think outside the suggestion box: Encourage creativity in your workplace

Many good small ideas can set an organization apart from the crowd. A steady stream of low-budget, quick-to-implement ideas that constantly improve your business can provide your company with a sustainable, long-term advantage.
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Do not neglect to plan your exit, small business owner

If you have a small business that you intend to sell at some point down the road, starting to devise an exit strategy well in advance of that sale is important.
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Web site credibility: Are you promising something you can’t deliver?

Failure to back up your online promises can have a huge negative effect on your company’s reputation in an interconnected world where consumers can give bad reviews on numerous review sites or make negative comments on Facebook, Twitter or other social media.
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Good small biz reads #12: Marketing and communication mistakes to avoid, advice for home office users, how to think like an innovator and more

Writing July’s compendium of valuable advice for small business owners that I’ve come across online was hard because of the wealth of good articles and videos I’ve found in the past month.
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How NOT to use PowerPoint: 6 ways to better presentations

Here are six tips to help make sure your PowerPoint slides are not the kiss of death for your presentation
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The Self-Employment Survival Guide can help you succeed. Learn all about it here.

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