Collections 101: Getting paid

• Always follow up immediately if a bill goes overdue. If a client doesn’t pay within 30 days, on day 31, I send an e-mail gently reminding them that the bill is past due and asking when I can expect payment. I know from talking with colleagues that many people do not do this. They wait and wait, hoping they won’t have to actually confront the client about the overdue bill. Or they fear they will offend a client by reminding them that they need to pay.