How to create a better connection with your customers
Henry Brown suggests ways small business owners can create stronger relationships with their customers.
Henry Brown suggests ways small business owners can create stronger relationships with their customers.
This infographic identifies 11 types of difficult customers and offers ideas on how to turn them into loyal customers for your small business.
Blogger Henry Brown advises small business owners on how to handle negative online customer comments.
Blogger Henry Brown suggests four ways to make your small business more personalized for customers.
Blogger Mark Auerbach reminds us of the things we need to do before taking a break from our small businesses this summer.
On Thursday, we’ll be down to just one month left in 2011. Here are five things you can do in December to build a better, stronger business and get in position for a great 2012.
Here are three things small business owners can learn from the latest Netflix fiasco. Customer focus is everything; make sure you don’t lose it as Netflix clearly did.
How you respond to mistakes in customer service determines whether that customer forgives the error and remains your customer or takes their business elsewhere.