Posts tagged customer satisfaction

How would your employees describe the culture of your small business?

Blogger Jeanne Yocum points out that even the smallest of companies have a culture that affects employees and customers. Small business owners need to pay attention to what type of culture they are fostering.

How important is customer satisfaction in your small business?

Blogger Laurie Breitner shares five tips on how small businesses can make sure their customer service produces customer satisfaction.

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Self-Employment Survival Guide book cover