Michelle van Schouwen advises that it might be time for many small business owners to take a fresh look at customer service during a time when employees are stressed by the pandemic.
Henry Brown writes about common customer service pitfalls and how to overcome them.
Switching to online appointment booking is sure to please your customers/clients, writes blogger Jeanne Yocum. Making this switch will save your staff time, freeing them to focus on core business activities.
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written a new guide that will help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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