Posts tagged improving customer service

Time for a customer service refresh in your small business?

Michelle van Schouwen advises that it might be time for many small business owners to take a fresh look at customer service during a time when employees are stressed by the pandemic.

When your customer service isn’t serving your customers

Henry Brown writes about common customer service pitfalls and how to overcome them.

Make life easier for your customers and staff with online booking

Switching to online appointment booking is sure to please your customers/clients, writes blogger Jeanne Yocum. Making this switch will save your staff time, freeing them to focus on core business activities.

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