Is MLB going the Toyota route and, if so, what lessons it can teach us

As your small business pursues growth, do not lose sight of what makes your company special to its customers. Don’t be guilty, as MLB and Toyota have been, of slowly stripping away bits and pieces of what makes your company special. Little decisions can slowly add up over time, leaving your most loyal customers puzzled as to why the company they adored years ago no longer is that great. Don’t become Bud Selig. Know what your brand stands for and honor it, always.