Losing your customer focus: What you can learn from the Netflix fiasco
Here are three things small business owners can learn from the latest Netflix fiasco. Customer focus is everything; make sure you don’t lose it as Netflix clearly did.
Here are three things small business owners can learn from the latest Netflix fiasco. Customer focus is everything; make sure you don’t lose it as Netflix clearly did.
My question to you is, have you ever disrupted yourself? Or have looked at your industry and considered how you could disrupt it?