6 tips to scale up your small business

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By Sheryl Wright

If you are a small business owner, there is no doubt that you would like your business to eventually grow. The better your business becomes, the more clients that you gain, and the more income that you will receive. Since you are a small business owner, it is likely that you do not have a large number of employees, and you have to use your time efficiently. Even though that is the case, your company does need to grow. In general, growth in a business implies an increase in cost. This can be a challenging task, but you are a small business owner, so you are already a person who is persistent and resilient.

Here are six tips to help you scale your business.

Commit to ongoing education

Since you are a small business owner, you and your business are one. This means, the more that your business savvy grows, the better your company will become. This does not mean that you have to spend thousands of dollars on expensive training. You can do something as simple as watch webinars and read books.

As your understanding of marketing, business, your product, and your service grow, your business will eventually follow suit. Jeff Bezos is a man who is dedicated to education. If you look up how Amazon started, you will see that much of Bezos’ innovation came from education. Let his success guide your own.


You want to have a growth mindset in order for your business to prosper. You do well to surround yourself with individuals who are like-minded. Do you want to build a network of individuals with who you can collaborate? You should. These are individuals who have similar goals as you. They have similar businesses, similar skills, and they are individuals who are willing to work with you. In like manner, you have to be willing to work together with this group of individuals in order to form an alliance and achieve your goals.

Invest in technology

Even though your goal is to scale your business without losing revenue, technology is never something that you want to skimp on if you are a small business owner. The efficiency of your technology will show up as efficiency in your product or service. Innovation is what will drive your business, so if you can afford it, you do well to keep up with the latest technology possible in order to stay up with the competition and carry out important tasks with less effort. You can also automate your payment systems, this will help you when it comes to your accounting work as everything will be done for you. An easy way to do this can be by using bespoke payment systems that use tokenisation. Tokenisation uses what is known as “network tokens” to protect data. Network tokens are replacements for sensitive data elements, for example, a bank account number, with a non-sensitive substitute, known as a token, securing your payment system, and therefore making it easier to sell your products to your customers.

Automate what you can

This tip goes hand-in-hand with the previous tip about technology. You do well to automate as many processes as possible. Automation allows you to smoothly and seamlessly run your business with efficiency. With automation, you are able to minimize a large amount of manual labor. Scaling will allow you to improve on the delivery time of your product or service, and it reduces the risk of human error.

Partnering with a commercial collection agency

Using a commercial collection agency to scale up your small business can be a great way to make sure you’re staying on top of operations, recover any accounts receivable, and get paid faster. Having an experienced team of professionals with industry knowledge and expertise at your disposal will give you the confidence that you’re maximizing profits and minimizing headaches due to unpaid debts. Professional collectors typically have access to databases filled with information regarding creditworthiness as well as debt collection techniques that are essential in getting money owed quickly while keeping relationships intact.

Be prepared for the unexpected

When scaling up your small business, it’s important to be prepared for the unexpected. This means ensuring you have enough cash flow to support any sudden expenses or unexpected dips in sales, as well as having a contingency plan in place in case something goes wrong. There are so many things to plan for, from natural disasters to supply chain issues, so it’s crucial to be prepared and have a plan in place.

When planning, you need to ensure you have thought about everything and that you’re planning with efficiency in mind. For example, business continuity software companies offer solutions that can help you manage and access important information in the event of an emergency. They can also help you get back on your feet as quickly as possible after an emergency to ensure minimal loss in sales.

Understand what your customer wants

To deliver the best product or service to your customer, you have to understand what your customer wants. This means that you need to understand who your customer is, what your customer does, what your customer buys, what makes your customer buy, what your customer thinks about you, what your customer thinks about your competitors, what your customer expects from you, and what your customer’s income is.

When you are able to fully understand your customers and meet their needs, your small business will stay on top and prosper. To that end, you need to be on the lookout for consistent changes in your customer’s behavior.

Never stop scaling your business

Regardless of what type of small business you have, growth is essential for your business to stay on top. Thankfully, high-quality resources are available to you that can give you helpful insights when it comes to business scaling and growth. There will always be times when you have to invest in your business, but the more profitable your business becomes, the more willing you will be to invest. The success of your business depends on your ability to scale it, so never stop scaling and your business will thrive.


Sheryl Wright is a freelance writer who specializes in digital marketing, inclusive business, and interior design. If she is not at home reading, she is at a farmers market or climbing in the Rockies. She currently lives in Nashville, TN, with her cat, Saturn.

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