Clear written communication is a must for good customer service. Sending customers murky messages will lead to higher volumes of calls to your busy customer service staff. The final outcome: frustrated customers and overloaded front-line workers.
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Care for your customers with good writing
Six tips for writing proposals that win business
Increasingly, savvy business owners are requiring proposals to ensure that they get the best possible solution at an attractive price; learning how to write great proposals to increase your win rate is a must. Once you are confident in your ability to compete on paper, proposals will become less of a necessary evil and more of a sure-fire way to gain a competitive edge.
Here are tips for making sure your business proposals are winner.s
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Public speaking: A critical success skill that anyone can learn…and I do mean anyone
So if public speaking scares you to death or if your skills need polishing, do something about it! There are plenty of resources available to help you. Besides the Dale Carnegie course, which is now given in a two-day format rather than the 8-week evening course I took years ago, there is Toastmasters International.
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Twitter: 5 things I wish I’d known when I started tweeting
Here are some things I’ve learned in the past year and a half that I wish I’d known when I started. I hope they help other newbies like my friend move up the Twitter learning curve faster than I did.
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How not to talk to customers on Twitter
So here’s the business lesson in this: Please don’t put a neophyte in charge of your Twitter presence. Since only 70 people are following @fchp_tips, I have to guess that Fallon is very new at this game. But they’d better learn quickly. It takes training and a cool head to respond to unhappy campers like me.
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The value of putting your vision in writing
Do you have a vision for your business? Or is that something you associate with big corporations, who talk on and one about their mission and vision in their annual reports and on their Web site? Well, small business owners and self-employed people can also benefit by creating a vision and putting it in writing.
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Google Alerts: Your new best friend
With Google Alerts, you select a term and then Google sends you an e-mail when new information using that term is posted to a Web site, a news site, a blog, or Google Groups. Alerts can also tell you when a video on your topic has been posted.
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Crisis communications planning protects your biggest asset
Bad news can hit even the best of companies. Natural disasters, for example, can happen to any organization. Good communication with internal and external audiences during a crisis is crucial to maintaining your company’s most hard-earned asset—its good name.
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Four media relations mistakes tech companies make
Here are four common errors to avoid when pursuing publicity for your technology company:
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Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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