Posts belonging to Category Customer service

Improving consumer confidence in small businesses (infographic)

Michaela Wong offers advice on how to build customer trust in your small business.

Nurturing connections for your small business in challenging times

Michelle van Schouwen offers advice on how to maintain good relationships with customers, employees and stakeholders during the pandemic.

4 ways to improve business access during the winter

Brooke Chaplan offers tips on how to make sure customers can get to your business despite bad winter conditions.

The top business improvements to make in the new year

Lexie Lu offers advice on key improvements to consider for your small business in 2021.

Ways to take your small business to the next level

Rayanne Morriss offers ideas on how to take your small business to the next level in today’s challenging environment.

Your staff is part of your public relations effort

Mark G. Auerbach talks about how to ensure your employees are serving as good company ambassadors in their customer and community interactions.

5 tips to improve product quality in your small business

Henry Brown suggests ways your small business can improve its quality management system.

How to automate your daily business processes

Jasmine Williams writes about automating your small business operations to achieve greater efficiency.

Is the customer always right? Let’s explore

Henry Brown discusses whether the age-old advice that the customer is always right still applies.

5 ways retailers can find and meet their customer’s needs

Brooke Chaplan suggests five ways to keep customers coming back to your retail business.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover