Posts belonging to Category Customer service

Handling disasters with a sensible entrepreneurial head

Henry Brown offers advice on how to plan for a crisis in your business and how to bounce back if disaster occurs.

What your business merchandise says about your brand

Henry Brown discusses why having quality promotional items for your small business matters.

When the customer is wrong

Michelle van Schouwen offers advice on how to handle bad customer behavior, which has increased dramatically during the pandemic.

First impressions: The importance of responding effectively to incoming calls and emails

Mark G. Auerbach discusses the importance of responding effectively and promptly to incoming calls and emails from customers or clients.

Designing a smoother supply chain process

Henry Brown offers ideas on how to make your small business supply chain run more efficiently.

How to improve your customers’ website experience

Henry Brown offers advice on how to improve your website to make it more attractive to customers and easier to use.

3 ways to improve your company’s shipping process

James Daniels offers ideas on how to improve the shipping process in your small business.

Building a fleet for your food delivery service: What you need to know

Rosana Beechum discusses how you can make sure your food delivery service fleet is a success.

Ways to build a strong connection with your customers

James Daniels offers ideas on how you can build customer loyalty for your small business.

Is it time to return to the office? (Infographic)

Henry Brown offers an infographic that can help small business owners decide on how to bring workers back to the workplace in the wake of the pandemic.

The Self-Employment Survival Guide can help you succeed. Learn all about it here.

Self-Employment Survival Guide book cover