Systematic delightfulness: define and deliver a great customer experience
Blogger Karen Utgoff writes that just saying you want to provide outstanding customer service isn’t enough; you have to have systems in place to support that goal.
Posts tagged customer experience
Appalling, all right, or amazing…What is the customer experience at your small business?
Blogger Karen Utgoff offers tips on how to make sure you are offering customers a truly exceptional experience when they interact with your small business.
Little things that can improve the customer experience in your small business
Blogger Karen Utgoff offers advice on small low cost/no cost actions you can take to improve the customer experience in your small business.
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Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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