Simple steps to improve your small business’s bottom line
Guest poster Henry Brown suggests ways for small business owners to increase profits without the expense of attracting new customers.
Posts tagged customer retention
Customer service: Response to a mistake determines whether you keep the customer
How you respond to mistakes in customer service determines whether that customer forgives the error and remains your customer or takes their business elsewhere.
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Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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