6 ways to retain your small business customers
Henry Brown suggests six ways you can improve customer retention in your small business.
Posts belonging to Category Client relations
How to trash your brand and alienate customers
Henry Brown discusses mistakes that can quickly devalue your small business brand.
11 difficult customer types and how to handle them (Infographic)
This infographic identifies 11 types of difficult customers and offers ideas on how to turn them into loyal customers for your small business.
How to get the clients you want most
Michelle van Schouwen gives sage advice on how to find and keep the best type of client for your small business or solo practice.
5 ways to protect your business from a lawsuit
Henry Brown recommends five practices that can help protect your small business against damaging lawsuits.
The self-employment mindset: Component #3: Risk tolerance
Part 3 of my series on the self-employment mindset is about being risk tolerant, a trait every solopreneur needs.
The self-employment mindset: Component #1 – Persistence
In part 1 of my series on the self-employment mindset, I discuss the need to be persistent in order to succeed.
Small business success #41: Peter Thomsen, Thomsen Music
Blogger Mark Auerbach writes about how Peter Thomsen of Thomsen Music has achieved small business success and now provides voice coaching worldwide.
Is it time to ditch the under promise and over deliver mantra?
Research shows that the under promise/over deliver approach may not pay off for your small business.
Small business success #40: Michael W. Zaskey of Zasco Productions
Mark Auerbach profiles Michael Zaskey, founder and owner of Zasco Productions, a successful event management firm in Western MA.
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Learn How to Succeed at Self-Employment
Author Jeanne Yocum, creator of SucceedinginSmallBusiness.com, has written an insightful guide to help you succeed at self-employment. Learn more about The Self-Employment Survival Guide: Proven Strategies to Succeed as Your Own Boss and download the first chapter for free.
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