Is your small business ready for the living wage movement?
Growing numbers of small business owners are realizing that paying a living wage benefits not just employees but the businesses, too, writes blogger Jeanne Yocum.
Posts belonging to Category Customer service
The hard – and critical – work of updating your business premise
Michelle van Schouwen shares how her company’s business model has evolved over the past 30 years to keep pace with changing client needs and gives advice on how you can keep your own business model current.
6 cost-effective ways to advertise your small business off the Internet
Guest blogger Todd Turner provides tips on six important ways to market your small business off the Internet.
Will these demographic trends affect your small business?
The makeup of U.S. households is shifting, which means your small business may also need to make changes to attract customers who are living their lives differently, writes blogger Jeanne Yocum.
Make life easier for your customers and staff with online booking
Switching to online appointment booking is sure to please your customers/clients, writes blogger Jeanne Yocum. Making this switch will save your staff time, freeing them to focus on core business activities.
What is the best gift you can give your customers in 2015?
Providing poor customer service costs U.S. businesses $83 billion a year, writes blogger Jeanne Yocum. Make sure your small business isn’t part of this gigantic number by focusing on providing superior customer service in 2015.
Raising your hourly rates in 2015? Communicate this news the right way
Many consultants and solopreneurs use the new year as a time to raise their rates. Blogger Jeanne Yocum provides tips on how to communicate this important news to your clients.
What small business owners need to know about employee burnout
Employee burnout can really do a number on a small business, writes small business blogger Jeanne Yocum. Here are resources that can help.
Buy local: There’s creative talent in every community
Creative talent can be found everywhere, not just in the big cities. Blogger Mark Auerbach writes about the wisdom of buying local.
Small business success Q&A #25: Dust and Mop House Cleaning
In this profile of small business owner Jamie Rohrbauck, she talks about the importance of making critical decisions at the right time and of being humble as a business owner.
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