Starting up a retail business? 5 things every brick-and-mortar store needs

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By Dixie Somers

Starting a new brick-and-mortar business can be a daunting task, especially if it’s your first attempt. Aside from the planning, permits, and everything else that goes into the opening of a new business, there are also certain things you will need to ensure the smooth running of your business. In this post, we’ll be discussing the essential things every brick-and-mortar business must have to run well.

Customer-focused space

One critical thing every brick-and-mortar business needs is a customer-focused space designed to provide an ideal environment for customers. Ensure the store’s physical appearance complements the products you sell. Keep your store clean, well-lit, and comfortable for customers. This creates a welcoming atmosphere that is more likely to attract customers.

You can also make your space great for customers by investing in quality fixtures and furniture, offering products that are easy to find and access, providing a sense of discovery when browsing the store, offering helpful customer service personnel, displaying fun promotions and window displays, and decorating with artwork or plants. All these strategies can go a long way towards attracting new customers and keeping them coming back.

Point of sale system

No brick-and-mortar store can operate efficiently without an adequate point of sale system. Electronic point of sale equipment improves the overall function of your business. It tracks your inventory, tracks sales, handles payments, and provides valuable data on customer purchase patterns. A good POS system can help streamline the day-to-day running of your store while also providing valuable insights into ways to improve sales.

Finding a good POS system for your brick-and-mortar business should not be a daunting task. There are many different companies and software providers that offer POS systems tailored to businesses of any size or type. Before investing in a POS system, it is important to research the features available from each provider and select one that best suits your needs.

Additionally, look for support services, certifications, and customer reviews to ensure you are getting the best tools and service possible. With a bit of research, you should be able to find the perfect POS system for your business.

Security and a lease

Security is another critical element and should be prioritized in a brick-and-mortar location. Your store should have comprehensive surveillance cameras in place, especially in high-risk areas such as storage rooms and entrances. These cameras will keep your business protected from burglars and prevent theft.

Finding the best lease for your business is essential to ensuring a successful brick-and-mortar store. Consider all your options and research the terms, costs, and restrictions associated with each space before you make a decision. Speak with local real estate agents or property managers who can provide insight into available commercial leases in the area. That way, you can ensure that you find the best deal for your new business.

Marketing and advertising

Marketing your business is one of the most important elements of running a brick-and-mortar business. Create different advertising platforms and strategies to generate customer traffic for your store. Create personalized customer experiences by delivering unique promotions and sales that will encourage people to visit your store.

Smart marketing is key to the success of any brick-and-mortar business. Leverage digital platforms and traditional advertising strategies to create awareness for your store and draw in customers. Utilize social media, email marketing, local newspaper ads, flyers, coupons, and more to get the word out about your store. Develop promotional campaigns that are eye-catching, exciting, and engaging, and you’re sure to have customers coming in to see just how great your business truly is.

Reliable and knowledgeable staff

Hiring knowledgeable and reliable staff is a key factor in the success of your brick-and-mortar business. Create a work environment that they can thrive in and will allow your business to operate at its full potential. Properly train your staff to ensure they represent your business well to your customers.

When it comes to vetting great staff, there are several important factors to consider. First, look for individuals who possess the right skills and qualifications. Consider their experience levels in working with customers, problem-solving, and organizational skills. Take time to do background checks and reference checks on potential employees as well.

Additionally, look for people who are passionate about what they do, and make sure they know how much you appreciate them and their hard work. A little bit of recognition goes a long way in making your employees feel needed, wanted, and secure in their jobs.

Building a successful brick-and-mortar business takes time, but with the right tools in place, it is more achievable. Creating a space that is welcoming and customer-focused should be a priority, as well as investing in a good POS system to track and analyze sales. Also, be sure to take security measures seriously, create unique customer experiences, and hire knowledgeable and reliable staff. With these essential things in place, your brick-and-mortar business can thrive and grow.


Dixie Somers is a freelance writer who loves to write for business, health, and women’s interests. She lives in Arizona with her husband and three beautiful daughters. You can find her on Twitter and Facebook.

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