Posts belonging to Category Client relations

Renovate your small business space: Purpose, positive outcomes and planning

Henry Brown writes about why you should consider renovating your small business space and how to go about it.

The emotionally intelligent way to engage employees

Business psychologist Emily Wilson writes about the importance of building emotional intelligence in your small business.

12 ways to save a sinking business

Henry Brown has 12 ideas to try if your small business is in danger of failing.

Top marketing goals all small business owners should have in 2019

Lexie Lu recommends marketing goals that make sense for small businesses in 2019.

3 things that could besmirch your business’ reputation (and how to guard against them)

Henry Brown points to three areas where mistakes can seriously damage your small business’ standing among customers.

Why small business owners MUST track the financial markets

Michelle van Schouwen explains why small business owners should always be watching financial market trends.

Business decor: How to create a comfortable customer environment

Dixie Somers discusses the important elements to focus on when designing your office waiting area.

Essential tips for leading your sales team

Henry Brown offers advice on how to best lead your small business sales team.

4 things that affect the perception of your small business

Henry Brown writes about four factors that have a big impact on how people perceive your small business.

The tricky part: Deciding how you’ll solve customers’ post-sale problems

Michelle Deery provides excellent advice on how to respond when a customer of your small business has a problem after the sale.

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Self-Employment Survival Guide book cover